First Impressions training
First Impressions free online training gives New Zealand’s frontline organisations the chance to upskill for RWC 2011 and deliver an exceptional welcome to our international guests.
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New Zealand Customs Service welcoming visitors
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Kiwi hospitality from Team 2011 members
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A Team 2011 member greeting visitors
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A Team 2011 member lending a helping hand
Be part of New Zealand’s Team 2011
First Impressions training is a fun interactive way for customer-facing organisations such as retailers, hotels and taxi companies to help make RWC 2011 a real success, showing our guests why Kiwis are famous for our hospitality.
First Impressions is based on the orientation training module developed for the official RWC Volunteer workforce ‘Team 2011’. It takes approximately 2 hours to complete, but can be done in 15 minute blocks.
Participants will be offered a certificate and badge when they have successfully completed the training which will identify them as part of the Team 2011 workforce.
> Click here to start your training now
Training modules include:
- Understanding customers and demonstrating great customer service
- Visitor expectations
- Accessibility and disability
- REAL New Zealand Festival and Showcase
- Tournament history, set up and the bid
- Host cities and match venues
- Maori language, haka, and manaakitanga
- Visitors, teams, culture and language
